Service
Frequently asked questions
If the answer you need is not here, ask us directly — we would rather reply than have you guess.
Ordering and samples
- Can I order through Alibaba instead of by email?
- Yes. Our verified storefront carries the same catalogue and is often the faster route if you already buy through Alibaba — trade assurance, messaging and payment are handled there. For project schedules, custom finishes or master key systems, email is usually better because those need a technical conversation first.
Products and specification
- Do you provide dimensional drawings?
- Dimensional drawings are available for most products on request. Send the model number and we will reply with what we hold for it. Where a drawing is not yet published on this site, it is because we have not verified it against the current production tooling — not because it does not exist.
- Can you supply master key and construction key systems?
- Yes. Master key and construction key systems are a long-standing specialism. These are planned per project rather than ordered from a catalogue, so start with the door schedule and we will work back from it.
- Which finishes are available?
- Available finishes are listed on each product page under Configuration. Where a product page shows no finishes, that information has not yet been verified for that model and we would rather leave it blank than guess.
Standards and certification
- Is Canton Hyland ISO 9001 certified?
- Yes. The company has held ISO 9001 certification since 2002.
- Are your panic exit devices EN 1125 certified?
- Test reports exist for specific models rather than for the range as a whole. We publish each report with the exact model it names, and we do not extend a certificate from one model to a sibling product. Ask about the model you intend to specify and we will send the report that covers it, or tell you plainly if there is not one.
- Can you supply test reports and certificates for a tender?
- Yes. Tell us the models on the schedule and we will send the reports that name them, with their issue dates and scope.
The company
- Where are your products manufactured?
- In Guangdong, China. Canton Hyland Hardware (Group) Co., Ltd. has manufactured commercial and residential door hardware since 1998.